Customer Stories
A Word From Our Wonderful Customers!
Aurora Pools & Spas takes pride in providing excellent customer satisfaction, and we appreciate hearing about your experience with us. Please take a few minutes to browse through our customer reviews to see what some of our clients have said about their experience with us.
“We absolutely love our pool from Aurora Pools and Spas. The service and quality were excellent. Keegan and Ty were very helpful and professional.”
Leslie K.
“Loved the store, they have anything you need!!!”
Denna H.
“The guy who helped us out was very friendly and knowledgeable about our situation pertaining to our pool and tested our water sample and helped us get all the necessary supplies we needed. I will definitely go back.”
Amanda H.
“We just purchased a bull frog spa, we love it. Justin was our sales associate, he was awesome. Want to give a special thanks to Ethan and spa tech staff for going above and beyond for us on a Friday evening to get us up and running.”
Jeremy W.
“Chad was very patient with us while we made our decision for which hot tub we would like to purchase. He was very kind, professional, and honest throughout the entire process. Fast forward to delivery day, we had the privilege of having both Ethan and Zack install our hot tub. These guys were the BEST! They were fast, yet very efficient. They took the time to tell us the big details about caring for our new hot tub, but they felt it was equally important to cover all the little stuff as well. These two are really great and we appreciated their kindness and the hard work that they did at our home. I would HIGHLY recommend Aurora pools for your needs.”
Greg & Ashley J.
“The staff here is great to work with, especially Justin who I’ve been working with for over 7 years. I drive 30 miles just to go to this store instead of local pool stores because of their knowledge of my pool and quality of service.”
Joseph M.
“I went to Aurora 15 minutes before they closed thinking there was no way they would stay open to test my water sample and walk me through step by step how to treat my pool. I was definitely wrong!!! They greeted me with a smile, didn’t care one bit that it was almost time for them to go home. The guy that tested my sample gave me detailed directions on adding the chemicals. He wrote them down on a piece of paper, explained everything in simple ways. Didn’t rush and the best part of the whole experience is they didn’t try to sell me a bunch of overpriced chemicals and things I didn’t need!! That alone is hard to find. I will definitely return to Aurora for all my pool needs.”
Jodi P.
“Bought a hot tub here. They are pleasant and professional, both when we purchased and when we picked it up since we live way outside their delivery and set up area. I would recommend them without hesitation.”
Rochelle B.
“Having a pool installed by Aurora pools is probably in comparison to buying an Apple phone from the Apple store. This company is unparalleled in customer service. They treat their customers like companies used to in the older days. They stand by their products. I don’t say this lightly either. It’s easy to make bad posts about lackluster companies. That’s why I try to post about the best. Honestly, John is the best in his field.”
Tarry S.
“I bought a 24 ft Conquest pool and installed it myself. I followed the directions and read a lot of info from the internet. Aurora pools and spas is a great place, the salesman was nice, polite and answered all my questions. They helped load up my trailer as well. I live about 1.5 hours away and they had the best deal around the region. I’m happy with my pool although the liner install was missing instructions and the sand filter was quite a pain to lock together. Have a professional do your job, it is definitely a lot of prep work and patience. Thanks, Aurora Pools, I had a great experience.”
Benjamin R.
“Just had a pool put in. Sales staff evidently doesn’t work on commission because they didn’t try to up sell us on anything. They seemed genuinely concerned with just getting us what we wanted. The construction crew worked their tails off, were very nice people, and did a great job. We had a minor delay because the manufacturer sent the wrong liner. It was very clear that the owner and staff did all they could to fix that issue as quickly as possible. I’d recommend Aurora to anyone – couldn’t be happier with our experience!”
Clayton T.
“Great people!! have been ALWAYS helpful, we’ve been going there for the POOL needs for 19 years.”